Energy & Utilities
Utility companies, gas & electric, water, propane, etc. face growing issues brought on by increased competition. In the face of this competition, providing a safe, reliable service to both residential and commercial customers remains the key objective. To that end, timely installations, effective maintenance schedules and rapid response to customer incidents drive customer satisfaction and retention. In such highly competitive markets, managers are constantly challenged to maintain costs while increasing customer satisfaction.
MobileAware’s Mobile Workforce Solution overcomes issues related to diverse mobile handsets, local and wide-area wireless networks, and enabling real-time communications over multiple wireless networks.
MobileAware’s Mobile Workforce Solution enables the following field service functionality:
- Real time communication between field teams and supervisors to address issues, delays and assistance.
- Real time status updates of trouble tickets.
- Automated dispatch of trouble tickets, schedule changes and emergency notifications.
- Remote query of parts inventory, customer maintenance contracts, previous history on unit(s), schedules, etc. from the customer site.
- Automated maintenance of JIT inventory process as parts used and/or required are entered into the system directly from the field.
- Support for multiple networks (e.g., satellite, terrestrial wireless, and wireless LAN).
- Support for laptops and handhelds.
Results
- Large increases in the productivity of field technicians.
- More site visits per month per technician.
- Less manual processing of paperwork.
- Reduced service outage time for customers.
