Insurance
In the Insurance business, the challenge is to build customer loyalty in an increasing competitive price environment.
MobileAware’s Mobile Workforce solution overcomes issues related to diverse mobile handsets, local and wide-area wireless networks, and enabling real-time communications over multiple wireless networks.
MobileAware's Mobile Workforce solution offers insurance companies the following functionality:
- Pushing notifications of accidents immediately to the appropriate claims adjuster in the field.
- Streamlining the claims process by generating & filing an estimate in real time, eliminating redundancies &data inaccuracies.
- Processing and printing claim checks at the scene of an accident.
- Supporting multiple networks (e.g. satellite, terrestrial wireless, and wireless LAN).
- Supporting both laptops and handheld devices.
Results
One of MobileAware's insurance customers saved their appraisers approximately 20 hours a month in claims processing time. In addition, the automated push functionality used to alert claims adjusters of accidents in the field provided customers with faster claims processing time - minutes rather than days/weeks.
Benefits
- Reduced costs associated with manual paperwork.
- Improved accuracy of communication.
- Enhanced relationships with customers through improved responsiveness and decreased claims processing time.
