Facilities Management
In the Facilities Management business, companies need to gather, analyze, consolidate and present timely, accurate information to national enterprise customers on the cleanliness, overall presentation and appeal of their facilities and locations.
Solution
MobileAware’s Mobile Workforce Solution brings together a custom-designed mobile quality control application built on MobileAware’s mobile message queuing and data synchronization products. Information is quickly and easily captured by the mobile device, which is then synchronized with the central enterprise system at the end of each day through standard connections, e.g. Internet connection or flash modem.
Results
- Improved response times - the timely capture of program service information improves the response time back to the customer and allows for proactive account management.
- Enhanced reporting - mobile quality control greatly enhances reporting to corporate clients. All quality control ratings and program communications transmitted from the field are available to nationwide facility clients 24/7.
Benefits
- Superior service: mobile quality control allows corporate management teams to monitor more accurately the performance of its field managers, service partners and contract cleaners. Daily performance ratings enable better allocation of support resources as well as trend analysis for short-term and long-term customer service improvements.
- Empowering customers - sharing program performance and service quality information with corporate clients empowers the customer to better support their own internal teams and improve internal processes.
