Beverage, Dairy & Snacks
The beverage, dairy and snack industry employs thousands of field service personnel and route sales personnel supporting restaurants, convenience stores, and other retail establishments with beverage dispensing equipment (e.g. soda fountains) and/or inventory.
Equipment problems and inventory delivery delays can often result in significant impact to the revenues of both the bottler and the retailer, especially when fountains stop flowing at high volume retail locations. To that end, rapid response to customer problems or orders directly impacts the bottom line.
Meanwhile, efficient customer incident resolution and order fulfilment drives customer satisfaction and retention. Facing strong competition and a demanding market place, managers are constantly challenged to increase customer satisfaction and yet maintain costs associated with service delivery. As a result, many companies have deployed mobile solutions that increase the service levels and productivity of field service workers and route sales/delivery personnel.
MobileAware enables the following functionality:
Field Service
- Delivery of daily maintenance schedules or manifests to field personnel.
- Receipt of full information about the item provided in the service order.
- Inclusion of full notes on previous service history updated with each service appointment.
- Push notifications of changes in schedule, emergencies notifications, other types of information.
- Remote query of parts inventory, pricing, scheduling, maintenance contracts, previous history.
- Maintain JIT inventory process automatically as parts used and/or required are entered into the system directly from the field.
- Process credit card orders in real time.
- Up-sell customers on maintenance agreements.
Route Sales
- Check history of orders.
- Order products for JIT delivery.
- Transmit data associated with breakage / out of date.
- Process orders in real-time and provide receipts.
Results
- Significant increases in technician productivity.
- More site visits per day per technician.
- Eliminate time associated with end-of-day administrative processing of paperwork.
- Reduced outage/downtime time for customers.
- Improved customer responsiveness and satisfaction.
- Faster and more accurate order processing.
- Reduce revenue loss resulting from out-of-stock.
