Automotive Rental
Automotive Rental is a highly competitive industry. Successful rental companies, like Hertz Corporation, are seeking to maintain their competitive advantage by raising the bar with respect to service levels to their most valued customers. At the same time, companies need to hold the line on costs and are attaching ROI objectives to initiatives designed to increase service and productivity.
MobileAware’s Mobile Workforce Solution overcomes issues relating to diverse mobile handsets, local and wide-area wireless networks, and enabling real-time communications over multiple wireless networks.
MobileAware’s Mobile Workforce Solution provides car rental companies with automated delivery of the following functions in real time:
- Delivery of customer information quickly and accurately for processing rental contracts.
- Support for multiple wireless networks.
- Supporting both laptops and handheld devices.
Results
"Our customers expect a perfect experience with each and every rental experience, so high-quality and reliable system communications are paramount. MobileAware's mobile middleware has certainly lived up to its reputation." - Dave Logan, Hertz
Benefits
- Reduced costs with process & workforce efficiencies
- Increased customer satisfaction with fast response and increased customer loyalty
