Airlines
Millions of travellers routinely take to the skies each day with mobile phones in tow. However they are still expected to use traditional means to access important travel information, often resulting in unnecessary queuing. Now MobileAware enables airlines to offer mobile customer self-service solutions that make journeys simpler, faster and more convenient
MobileAware’s Mobile Customer Self-service Solution offers airlines the ideal mechanism for putting real-time travel information into the hands of passengers, allowing them to manage their travel plans easily and independently, while also alleviating the heavy burden on airlines’ customer-facing employees.
MobileAware’s Mobile Customer Self-service Solution extends existing online airline services, customer care portals and airline applications to a wide variety of mobile devices. Customers can retrieve the same airline information as they would through a PC, but have the added benefit of accessing personal travel information when and where they choose.
By offering mobile customer self-service solutions, airlines can help travellers to plan and complete their journeys more effectively by enabling them to:
- Find real-time information on travel, timetables and incidents
- Purchase, review, change and upgrade tickets
- Receive mtickets or barcodes direct to there mobiles
- Check in via their mobile
- Be alerted about changes to their planned trips.
Travellers can access this information via multiple channels and mobile devices:
- Mobile Internet, WAP, WAP Push, SMS, MMS
- Phones, Smartphones, PDAs, Tablet PC, Digital TV
Benefits
- Reduced call center costs by redirecting costly calls from customers looking for basic information to a mobile self-service alternative.
- Reduced operational costs by automating customer interaction via mobile.
- Increased sales by enabling ticket purchase via mobile.
- Increased value of sale by allowing customers to review, change and upgrade tickets via mobile.
- Reduced cost of ticket printing and delivery by sending mobile tickets/barcodes to mobile via mobile messaging.
- Enhanced customer experience and loyalty by providing customers with more communication channels.
- Enhanced customer efficiency by providing customers with up-to-the-minute travel alerts on updates and flight delays
