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British Gas British Gas uses MobileAware’s message queuing technology to optimize the scheduling of 8,250 gas engineers, enabling them to more promptly react to customer demands. |
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| MobileAware products used: ExpressQ | ||
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Gaz Metropolitain Plus Gaz Métropolitain Plus has increased the productivity and eliminated the down time of its field technicians by automating the scheduling and dispatching of work orders, using MobileAware technology. Technicians servicing over 60,000 visits per year can now receive orders, provide status reports, maintain records, update inventories, and close out jobs from mobile devices. |
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Public Service Electric & Gas Company Over 800 PSE&G field service technicians, serving 1.7 million domestic and commercial gas customers in New Jersey, have become more productive using a MobileAware-based wireless dispatch and work order processing application. Technicians receive work orders, communicate progress back to centralized PSE&G systems and complete sign off on tasks using mobile devices. |
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Severn Trent Water TThe world’s fourth largest privately-owned water company has deployed a dispatch and wireless work management solution that automates the work request cycle from work initiation to work closure. Severn Trent Water automatically dispatches work requests to over 800 field workers who capture field data and promptly return work progress data, resulting in a minimum increased productivity rate of 30 minutes/technician/day. |
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