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AA
The UK’s largest motoring organization uses MobileAware’s message queuing technology as a key component of its award-winning Mobile Technology Infrastructure (MTI). MTI is at the heart of the AA’s job allocation process, dispatching the company’s 3,000 patrols to over 4.5 million emergency breakdowns per year. MTI is currently meeting all of the AA’s Key Performance Indicators with, on average, 98% of messages delivered to patrols within 15 seconds.
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Atlas Air
Atlas Air uses MobileAware technology to enable the efficient communication of critical scheduling information to its 1,100 globally dispersed crew, whether they are in the air or outside of network coverage. MobileAware has enabled Atlas Air to improve crew productivity, reduce communication and travel costs and reduce crew and aircraft displacement.
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AT & T
At & T has chosen MobileAware to reduce call center costs by extending the operator’s web-based ‘My Account’ customer self-service solution to the full range of At & T devices. Over 52 million subscribers will be able to check minutes usage, view bill statements and other self-service functions from any mobile device.
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BellSouth
One of America’s largest telecommunications companies uses MobileAware to power a wireless dispatch application for over 15,000 field technicians. BellSouth field personnel receive and update work orders wirelessly and in the process save approximately 40 minutes per day per employee by eliminating end of day reporting.
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Boeing
Boeing selected MobileAware to wireless-enable its new Electronic Flight Bag technology. The Electronic Flight Bag provides on-board wireless communications and messaging to pilots and co-pilots, providing the cockpit with real-time access to key flight data and interruption-tolerant communications generated in the air, on the ground and in the hangar.
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British Gas
British Gas uses MobileAware’s message queuing technology to optimize the scheduling of 8,250 gas engineers, enabling them to more promptly react to customer demands.
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Business Post
One of the UK’s largest independent express delivery companies uses MobileAware at the core of a mobile field force solution that enables 1,900 delivery personnel to wirelessly access information relating to parcel pick-up, delivery and tracking.
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China Mobile Guangdong
China Mobile Shenzhen, the largest city-based branch of China Mobile Guangdong, has deployed a mobile employee portal using MobileAware technology. Known as Shenzhen Mobile Phone Portal, the solution provides Shenzhen Mobile’s 6,000 employees with a secure, single point of entry to company |
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Press Release: China Mobile Press Release
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China Mobile Heilongjiang
China Mobile Heilongjiang uses MobileAware to drive usage of their web-based customer self-service solution by extending it to mobile devices. Over 6.5 million subscribers can view bill statements, check minutes usage and personalize their account settings from their mobiles.
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Coca-Cola
The world’s largest beverage company relies on MobileAware technology to empower 3,000 fountain repair technicians to better meet customer demands. Technicians receive work orders, check product inventory and sign off on job completion using mobile devices.
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CSX Transportation
The largest rail network operator in the eastern United States uses MobileAware to power a Wireless Work Order application that enables 2,250 train yard conductors to download and report on work orders in real time, while they move in and out of different wireless network environments.
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Digicel
Digicel is the fastest growing mobile operator in the Caribbean
with a current subscriber base of over 2 million. MobileAware,
together with Ericsson, designed and implemented a mobile content
delivery solution that allows Digicel to manage and deliver a
wide variety of mobile content to subscribers in the Caribbean
region.
My Digicel Live Subscriber Portal is a multi-language, personalized portal that allows subscribers from any country to download digital media content via multiple channels including Web, WAP and SMS. Content is dynamically tailored to subscribers according to factors such as demographics, device capabilities and subscriber profile. In addition to the extensive personalization features, Digicel’s content delivery solutions offers valuable revenue-generating features such as automatic creation of both static and rollover content promotions.
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Gaz Metropolitain Plus
Gaz Métropolitain Plus has increased the productivity and eliminated the down time of its field technicians by automating the scheduling and dispatching of work orders, using MobileAware technology. Technicians servicing over 60,000 visits per year can now receive orders, provide status reports, maintain records, update inventories, and close out jobs from mobile devices.
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Hertz
The world’s largest car rental company has increased its speed of service to Hertz #1 Club Gold members through a wireless data solution that uses MobileAware as the underlying communications technology. Hertz has deployed the solution to 600 users in 35 of its top locations throughout the United States.
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Indesit
The UK’s number one appliance manufacturer chose MobileAware to improve the performance of its 1,350 field service engineers. Engineers are now able to look up
technical information on their mobile devices, examine stock inventory for the right parts, place orders online, and communicate with supervisors. They can see the call history for an appliance, complete the work onsite, report faults to Indesit Company’s Quality and Reliability Department, and issue an invoice on the spot.
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Il Sole 24Ore
Italy’s primary financial news publication uses MobileAware to deliver real-time access to financial news, politics and stock quotes to over 800,000 subscribers via the Wind i-mode platform.
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London Ambulance
The world’s largest ambulance service relies on MobileAware’s seamless network switching functionality for real-time emergency response. Almost 600 ambulances receive emergency details within seconds, despite switching between five different wireless network connections, including two GPRS networks, two GSM networks and London Ambulance’s WLAN.
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Lottomatica
Lottomatica, the exclusive license holder and operator of Italy’s national lottery, has selected Mobileaware to enable customers to check lottery numbers from their mobile device.
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Mairie de Bordeaux |
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The Bordeaux City Council uses MobileAware to provide its 650,000 citizens with on-demand access to regional information from any mobile device. Up to the minute information on traffic, weather and parking as well as cultural and entertainment information, such as concerts and museum exhibitions, is accessible from mobile devices.
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mCel
mCel is the leading mobile and fixed line operator in Mozambique,
with 750,000 mobile subscribers. MobileAware, together with Ericsson,
designed and implemented a mobile content delivery solution that
enables mCel to deliver a broad selection of mobile content, including
ringtones, video, news and games to subscribers in the region.
The solution architecture comprises three inter-related portals:
- End-user portal, which allows users to discover, purchase and download multimedia content.
- Operator portal, which allows mCel to manage all facets of content delivery – such as content, subscribers, price bands and content providers – directly from a web-based Portal.
- Content provider portal, which enables content providers to upload new content from any location, review existing content and edit profile values.
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New Jersey State Police
Over 1,000 New Jersey State Police troopers receive real-time notification of crimes while moving in and out of different network environments, using a wireless solution built on MobileAware. Officers are also able to conduct driver license and license plate checks in the roadside environment, which is greatly assisting law enforcement in the state.
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O2 Ireland
Ireland’s leading mobile operator selected MobileAware to mobilize its web-based
site maintenance and project tracking solution, known as SMART, offering O2 engineers the ability to access and update project data from a variety of devices, including PDAs and mobile phones.
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Pepsi Bottling Group
Over 21,000 Pepsi Bottling Group (PBG) sales, delivery and fountain repair personnel rely on MobileAware technology to complete their daily work activities. Sales personnel onsite at customer locations wirelessly communicate orders, generating information for next-day delivery. Fountain repair technicians repairing approximately 300,000 PBG-owned fountains, coolers and vending machines, utilize a wireless dispatch application to receive and complete signoff on work orders.
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Public Service Electric & Gas Company
Over 800 PSE&G field service technicians, serving 1.7 million domestic and commercial gas customers in New Jersey, have become more productive using a MobileAware-based wireless dispatch and work order processing application. Technicians receive work orders, communicate progress back to centralized PSE&G systems and complete sign off on tasks using mobile devices.
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Royal Canadian Mounted Police
The Royal Canadian Mounted Police (RCMP) has deployed a secure wireless police force dispatch and reporting system that notifies officers of crimes and emergencies, and also allows for communication from officers en route to the scene of the crime. MobileAware enables over 3,500 officers to remain permanently connected to RCMP’s Police Reporting and Occurrence System ,while switching between multiple wireless wide area and local area networks.
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Schindler
The world’s largest escalator manufacturer uses MobileAware to enhance maintenance and repair service and dispatching processes, by wirelessly communicating data to/from over 3,300 field service technicians.
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Severn Trent Water
The world’s fourth largest privately-owned water company has deployed a dispatch and wireless work management solution that automates the work request cycle from work initiation to work closure. Severn Trent Water automatically dispatches work requests to over 800 field workers who capture field data and promptly return work progress data, resulting in a minimum increased productivity rate of 30 minutes/technician/day.
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Singapore Ministry of Defence
MobileAware was selected by the Singapore Ministry of Defence to power
a multi-channel citizen self-service portal to enable citizens to access
details regarding their compulsory military service from any mobile
device. Military personnel are able to register/update their contact
details, request leave from work for training, schedule health checks
and be informed of upcoming military activities.
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SingTel
SingTel is a leading telecommunications provider in Asia with over 100 million mobile subscribers across the region. SingTel Singapore will roll out a mobile content delivery solution as part of a multi-channel service delivery platform with Ericsson, BEA Systems, MobileAware and EMC Documentum in early 2007.
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SNCF
French National railway company, SNCF, has used MobileAware to deploy
two mobile solutions. Infogare allows passengers to access
real-time train schedules from any mobile device. Tikefone,
Europe’s first mobile rail ticketing service, offers customers the ability
to complete the entire ticket-purchase transaction using any mobile
device. After completing the transaction passengers receive a multi-media
messaging service (MMS) with an embedded barcode that acts as a valid
train ticket.
Mobile sites: http://infogare.transilien.com; http://www.tikefone.com;
Press releases: Mobile Star Award SNCF Mobile Ticketing
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Telstra
Accenture designed a mobile customer self-service application using MobileAware technology, that extends Telstra’s web-based customer self-service solution to Telstra’s range of mobile devices. Over 8 million subscribers can view bill statements, modify account settings and check minute usage from their mobiles.
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Telstra
In 2006 Australia’s largest telecommunications provider, Telstra,
launched an Ericsson-led Service Delivery Platform (TSDP) to increase
ARPU from the operator’s 8 million subscribers. TSDP aggregates
content from 300+ third-party content providers, features live
streaming, location-based information, digital media and binary
content. TSDP relies on MobileAware technology to manage the branding
and presentation of content to 2G, 3G and Telstra ‘NEXT G’ mobile
handsets, ensuring an enhanced customer experience.
Mobile content delivery now represents Telstra’s fastest-growing business segment. For its financial year ended 30 June 2006, Telstra reported a 119% growth in mobile data services revenue, which outperformed nearly all of the world’s leading mobile operators including Sprint (up 74%), T-Mobile USA (up 68%), Cingular Wireless (up 54%) and Vodafone Group (up 29%). Telstra ARPU also increased by 18%, compared with a 0.2% increase by Cingular Wireless.
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TIM Hellas
TIM Hellas is a leading Greek mobile operator, with over 2.5 million subscribers. TIM Hellas has selected Ericsson’s SDP Media solution as the basis for a VAS Content Management and Billing platform, capable of offering subscribers a wide range of mobile applications and services. MobileAware’s technology forms a vital part of this sophisticated solution, enabling the discovery and transformation of content for optimized delivery to any mobile device. The platform will support the rollout of new mobile data services to TIM Hellas subscribers in early 2007, providing users with an effortless mobile content purchase experience.
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TNT Express
One of the world’s leading express delivery companies uses MobileAware as the underlying communications technology for a system that enables the wireless communication of delivery information from mobile delivery personnel to centralized TNT backend systems, where it is then made available to shippers and recipients via the Internet. The solution is currently being rolled out globally.
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Verizon Business
Verizon Business uses MobileAware to wireless-enable a dispatch, resource-management, field-support and provisioning application tied to the company's trouble-ticket system. The application is used by 1,500 field-service technicians, who install and maintain network equipment for Verizon Business’s residential and business customers.
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William Hill
MobileAware enabled William Hill to transform their existing mobile portal to offer a range of feature-rich mobile gambling services to their 400,000 registered account holders. After experiencing disappointing performance and flexibility with their existing mobile solution, William Hill chose MobileAware for its tight integration with the company’s existing BEA architecture, which enables easier development and maintenance of mobile gambling services.
Mobile Site: http://mobile.willhill.com
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