who we are
MobileAware helps mobile network operators enhance the customer experience by building exceptional mobile engagement channels. The company’s innovative solutions enable operators to rapidly build and launch a mobile presence that is accessible from any device. In this way, MobileAware lowers the cost of providing excellent customer service while creating major new revenue streams. read more »
Resources
Smart Agents: The Call Center Migrates to the Smartphone
The smartphone is poised to change how mobile network operators (MNOs) deliver customer care. Some MNOs have proven they can shift 20% of their customer engagement to device-based self-care within 6 months of deploying a Mobile Self-Care strategy...
Why not WURFL/WALL?
MobileAware is occasionally asked why we maintain our own device repository and a team of device profiling engineers instead of simply relying on Wireless Universal Resource File (WURFL). Likewise, Wireless Abstraction Library (WALL) is occasionally...
